Location: The Gantry London, Curio Collection by Hilton
Department: Reservations
Hours per week: 40 hours per week
Assistant Reservations Manager
The Gantry London Hotel | Stratford, London
The Gantry London Hotel is looking for an enthusiastic, organised and experienced Assistant Reservations Manager to join our team!
As part of our reservations team, you will play a key role in delivering an exceptional guest experience by managing reservations, maximising room revenue and ensuring the smooth day-to-day running of the department. We are particularly interested in candidates with previous Hilton hotel experience and hands-on knowledge of PEP and R&I systems.
Key Responsibilities
Support the Reservations Manager in the daily operation of the reservations department.
Oversee room reservations, amendments, cancellations and guest enquiries, ensuring accuracy and efficiency.
Maximise room revenue and occupancy through effective reservation management and upselling opportunities.
Ensure reservations are handled in line with Hilton brand standards and hotel procedures.
Monitor room availability, rates, restrictions and booking patterns to support revenue optimisation.
Maintain accurate guest profiles, booking details and reservation records across hotel systems.
Liaise with Front Office, Sales, Revenue Management and other departments to ensure a seamless guest journey.
Handle guest queries and resolve reservation-related issues professionally and promptly.
Support the training, development and supervision of reservations team members.
Assist with reporting, performance monitoring and identifying opportunities to improve departmental processes.
What We’re Looking For
Previous experience in a hotel reservations role, ideally at Assistant Reservations Manager or supervisory level.
Previous Hilton hotel experience is preferred.
Practical experience using PEP and R&I systems is preferred.
Strong understanding of hotel reservations, room inventory, rate structures and revenue optimisation.
Excellent organisational skills and attention to detail.
Confident communication and interpersonal skills, with a strong guest-focused approach.
The ability to work independently, manage competing priorities and support a team.
A proactive attitude and a commitment to delivering exceptional service.
Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people
We're looking for motivated and customer-focused Supervisors to help lead our operational teams.
Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.
Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.
You will:
Support the day-to-day operation of the department and ensure smooth service delivery.
Lead by example, maintaining high standards of guest service and operational excellence.
Provide guidance, coaching and support to team members throughout each shift.
Assist with organising workloads, delegating tasks and coordinating daily activities.
Help resolve guest queries and operational challenges effectively and professionally.
Contribute to the success of the wider team by driving performance, engagement and service standards.
Bring Your Personality. We'll Help You Build Your Career
We're looking for people who:
Have previous experience in a hospitality or customer-facing environment.
Lead with positivity and set a strong example for others.
Are organised, dependable and able to prioritise effectively.
Enjoy supporting, developing and motivating team members.
Work collaboratively and communicate confidently with colleagues and guests.
Are eager to develop their leadership skills and grow their hospitality career.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:
Discounted stays across our hotels and venues
Food, beverage, spa and leisure discounts
Access to retail, entertainment and lifestyle discounts
Leadership and career development programmes
Long service awards recognising your commitment and contribution
Refer-a-friend scheme
Employee Assistance Programme offering confidential support whenever you need it
Health Care Cash Plan
Wellbeing resources and support
Opportunities to develop and progress across our diverse hospitality portfolio
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together. About The Gantry London, Curio Collection by Hilton
The Gantry London, Curio Collection by Hilton is an award-winning urban resort and design-led hotel in the heart of Stratford, East London. Contemporary design, art and vibrant social spaces run throughout the hotel, alongside destination dining, rooftop experiences and dedicated spaces for meetings and events, all moments from Queen Elizabeth Olympic Park.
Join us and help lead the teams that deliver exceptional hospitality.
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