Location: Treehouse Hotel London
Department: Front of House
Treehouse Hotel London is looking for a proactive, professional and hands-on Security Supervisor to lead our team of two Security Officers and help ensure a safe, secure and welcoming environment for our guests and colleagues.
Reporting to the Front of House Manager, you'll oversee the day-to-day security operation, maintaining high standards across the hotel. You'll lead by example, manage patrols and access control, investigate incidents, oversee security procedures and support fire safety and emergency preparedness.
Working closely with departments across the hotel, you'll play a key role in protecting our guests, colleagues and assets while delivering security in a friendly, discreet and guest-focused manner.
Treehouse Hotel London is a playful, one-of-a-kind lifestyle hotel high above Marylebone, inspired by the sense of adventure and freedom of childhood treehouses. Warm, nostalgic and full of unexpected details, Treehouse brings together spectacular London views, imaginative spaces and destination dining at Madera and rooftop bar The Nest, creating a hotel experience that’s anything but ordinary.
Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.
You will:
Lead, supervise and develop two Security Officers.
Oversee hotel patrols, CCTV monitoring, access control and key management.
Investigate incidents, maintain accurate reports and escalate concerns appropriately.
Support fire safety, emergency procedures and health and safety compliance.
Maintain security records and follow up actions through systems such as Shield Safety.
Identify risks, challenge poor practice and recommend improvements.
Work collaboratively with hotel departments to deliver a safe and exceptional guest experience.
Previous hotel security experience, ideally at supervisor or team-leader level.
Experience leading colleagues and responding to security incidents.
Knowledge of CCTV, access control and emergency procedures.
A valid SIA licence appropriate to the duties undertaken, where required.
Strong communication, organisation and reporting skills.
A calm, confident and professional approach, with excellent attention to detail.
Flexibility to work shifts, including nights, weekends and bank holidays.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. As part of the Cairn team, you'll enjoy:
Discounted stays across our hotels and venues
Food, beverage, spa and leisure discounts
Access to retail, entertainment and lifestyle discounts
Leadership and career development programmes
Long service awards recognising your commitment and contribution
Refer-a-friend scheme
Employee Assistance Programme offering confidential support whenever you need it
Health Care Cash Plan
Wellbeing resources and support
Opportunities to develop and progress across our diverse hospitality portfolio
We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together. About Treehouse Hotel London
Join us and help lead the teams that deliver exceptional hospitality.
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